Publication
Title
Co-creating value from IT in a contracted public sector service environment : perspectives on COBIT and Val IT
Author
Abstract
Research that examines Information Technology (IT) value has called for studies to explore the co-creation of IT value, including in multi-firm environments. This study draws upon the practice of IT governance in a successful large scale IT deployment, wherein private and public firms were involved as customer service providers with the principal, a large government department. Drawing on customer-centric co-creation concepts from marketing research, through comparative analysis and related application to our case study, we detail the merit of a service-oriented approach to co-creating value from IT and the assistance COBIT and Val IT can provide. Importantly we identified determinates of co-created value in a multi-firm environment, although our analysis reveals some need to evolve COBIT and Val IT to improve guidance regarding the mechanisms required to achieve this in such environments.
Language
English
Source (journal)
The journal of information systems. - Sarasota, Fla
Publication
Sarasota, Fla : 2013
ISSN
0888-7985
Volume/pages
27:1(2013), p. 283-306
Full text (Publisher's DOI)
UAntwerpen
Faculty/Department
Research group
Publication type
Subject
Affiliation
Publications with a UAntwerp address
External links
VABB-SHW
Record
Identification
Creation 20.02.2013
Last edited 22.02.2017
To cite this reference