Title
Co-creating value from IT in a contracted public sector service environment : perspectives on COBIT and Val IT Co-creating value from IT in a contracted public sector service environment : perspectives on COBIT and Val IT
Author
Faculty/Department
Faculty of Applied Economics
Publication type
article
Publication
Sarasota, Fla ,
Subject
Economics
Computer. Automation
Source (journal)
The journal of information systems. - Sarasota, Fla
Volume/pages
27(2013) :1
ISSN
0888-7985
vabb
c:vabb:371596
Carrier
E
Target language
English (eng)
Full text (Publishers DOI)
Affiliation
University of Antwerp
Abstract
Research that examines Information Technology (IT) value has called for studies to explore the co-creation of IT value, including in multi-firm environments. This study draws upon the practice of IT governance in a successful large scale IT deployment, wherein private and public firms were involved as customer service providers with the principal, a large government department. Drawing on customer-centric co-creation concepts from marketing research, through comparative analysis and related application to our case study, we detail the merit of a service-oriented approach to co-creating value from IT and the assistance COBIT and Val IT can provide. Importantly we identified determinates of co-created value in a multi-firm environment, although our analysis reveals some need to evolve COBIT and Val IT to improve guidance regarding the mechanisms required to achieve this in such environments.
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