Publication
Title
Do NPM-type reforms lead to a cultural revolution within public sector organizations?
Author
Abstract
Agencification and granting public sector organizations managerial autonomy in particular is believed to change organizational cultures, away from traditional compliance- and detail-oriented bureaucratic cultures and towards organizational cultures which are more oriented towards external customers. There is however very little empirical information on the relationship between managerial autonomy and organizational culture. Using a unique data set on public agencies in Flanders, we not only test how managerial autonomy affects the strength of a customer-oriented culture within public sectors but also examine whether this culture becomes dominant over traditional public administration culture. Analysis shows that managerial autonomy positively affects a customer-oriented culture; however, it does not make it a dominant culture.
Language
English
Source (journal)
Public management review. - Londen
Publication
Londen : 2015
ISSN
1471-9037 [print]
1471-9045 [online]
Volume/pages
17:3(2015), p. 356-379
ISI
000348509500003
Full text (Publisher's DOI)
Full text (publisher's version - intranet only)
UAntwerpen
Faculty/Department
Research group
Publication type
Subject
Law 
Affiliation
Publications with a UAntwerp address
External links
Web of Science
Record
Identification
Creation 29.10.2013
Last edited 19.11.2017
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