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Title
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Apologies in written messages : what are the effects?
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Author
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Language
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English
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Source (book)
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Apology between ritual and regret : symbolic excuses on false pretenses or true reconciliation out of sincere regret / Cuypers, Daniel; e.a.
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Publication
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Amsterdam
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Rodopi
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2013
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ISBN
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978-90-420-3695-6
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Volume/pages
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p. 248-264
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