Publication
Title
Choosing the right business process maturity model
Author
Abstract
We have built and tested a decision tool which will help organisations properly select one business process maturity model (BPMM) over another. This prototype consists of a novel questionnaire with decision criteria for BPMM selection, linked to a unique data set of 69 BPMMs. Fourteen criteria (questions) were elicited from an international Delphi study, and weighed by the analytical hierarchy process. Case studies have shown (non-)profit and academic applications. Our purpose was to describe criteria that enable an informed BPMM choice (conform to decision-making theories, rather than ad hoc). Moreover, we propose a design process for building BPMM decision tools. (C) 2013 Elsevier B.V. All rights reserved.
Language
English
Source (journal)
Information & management. - Amsterdam
Publication
Amsterdam : 2013
ISSN
0378-7206
Volume/pages
50:7(2013), p. 466-488
ISI
000327365600010
Full text (Publisher's DOI)
Full text (publisher's version - intranet only)
UAntwerpen
Faculty/Department
Research group
Publication type
Subject
Affiliation
Publications with a UAntwerp address
External links
Web of Science
Record
Identification
Creation 15.01.2014
Last edited 16.11.2017
To cite this reference