Title
Choosing the right business process maturity model Choosing the right business process maturity model
Author
Faculty/Department
Faculty of Applied Economics
Publication type
article
Publication
Amsterdam ,
Subject
Documentation and information
Economics
Computer. Automation
Source (journal)
Information & management. - Amsterdam
Volume/pages
50(2013) :7 , p. 466-488
ISSN
0378-7206
ISI
000327365600010
Carrier
E
Target language
English (eng)
Full text (Publishers DOI)
Affiliation
University of Antwerp
Abstract
We have built and tested a decision tool which will help organisations properly select one business process maturity model (BPMM) over another. This prototype consists of a novel questionnaire with decision criteria for BPMM selection, linked to a unique data set of 69 BPMMs. Fourteen criteria (questions) were elicited from an international Delphi study, and weighed by the analytical hierarchy process. Case studies have shown (non-)profit and academic applications. Our purpose was to describe criteria that enable an informed BPMM choice (conform to decision-making theories, rather than ad hoc). Moreover, we propose a design process for building BPMM decision tools. (C) 2013 Elsevier B.V. All rights reserved.
E-info
https://repository.uantwerpen.be/docman/iruaauth/addf22/7556536.pdf
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