|
Title
|
|
|
|
Choosing the right business process maturity model
|
|
|
Author
|
|
|
|
|
|
|
Abstract
|
|
|
|
| We have built and tested a decision tool which will help organisations properly select one business process maturity model (BPMM) over another. This prototype consists of a novel questionnaire with decision criteria for BPMM selection, linked to a unique data set of 69 BPMMs. Fourteen criteria (questions) were elicited from an international Delphi study, and weighed by the analytical hierarchy process. Case studies have shown (non-)profit and academic applications. Our purpose was to describe criteria that enable an informed BPMM choice (conform to decision-making theories, rather than ad hoc). Moreover, we propose a design process for building BPMM decision tools. (C) 2013 Elsevier B.V. All rights reserved. |
|
|
|
Language
|
|
|
|
English
|
|
|
Source (journal)
|
|
|
|
Information & management. - Amsterdam
|
|
|
Publication
|
|
|
|
Amsterdam
:
2013
|
|
|
ISSN
|
|
|
|
0378-7206
|
|
|
DOI
|
|
|
|
10.1016/J.IM.2013.06.002
|
|
|
Volume/pages
|
|
|
|
50
:7
(2013)
, p. 466-488
|
|
|
ISI
|
|
|
|
000327365600010
|
|
|
Full text (Publisher's DOI)
|
|
|
|
|
|
|
Full text (publisher's version - intranet only)
|
|
|
|
|
|