The front-end of product service system design : a case analysis The front-end of product service system design : a case analysis
Faculty of Design Sciences
Publication type
Engineering sciences. Technology
Source (book)
Proceedings Of the 6th International Conference on Service Sciences and Innovation (ICSSI), National Taiwan University of Science, June 4-6, 2014
Target language
English (eng)
University of Antwerp
In recent years product-service systems (PSS) receive substantially more attention in innovation literature. Manufacturers increasingly seek new value in service addition and service providers explore the integration of tangible elements in their offering. Current advancements in electronics, information and communication technology (ICT) have made it possible to combine products and services in an innovative way. However, the integral character of these hybrids can make the design process rather complex, merging a diversity of disciplines and their underlying processes such as; electronics design, software design, service design and product design. The paper brings forward seventeen visualized PSS concepts, interaction with product and service elements in their context and intended experience. The concepts serve as input to distill several PSS strategies and underlying characteristics. The results enable us to propose a PSS continuum to elaborate and further refine existing PSS typologies, applied in the front-end of innovation. Keyword: front-end of innovation, product service systems, typology, value creation, interaction, user experience 1. Introduction