Publication
Title
On the importance of organisational culture and structure in business process maturity
Author
Abstract
This article is dedicated to advance knowledge of the organisational role that culture and structure may have in business process maturity. The latter is a measure for the expected business process performance. Particularly, a two-fold approach was followed to explore whether the sequence of realising both organisational concepts matters. First, data mining was applied to find an existence dependency between a process-oriented organisational culture and structure among existing maturity types. Secondly, a literature study was conducted to find management theories that explain the interrelationship between business processes and a process-oriented organisational culture and structure. It turned out that a process-oriented organisational culture and structure are important to business process maturity, but to a different degree. As the organisational culture should precede the organisational structure, no business process maturity type affects structure, without affecting culture. This finding may help organisations reorganise properly, and underpins a holistic business process management discipline.
Language
English
Source (book)
Proceedings of the 34th International Conference on Information Systems (ICIS 2013) : Reshaping Society through Information Systems Design, 15-18 December 2013, Milan, Italy
Publication
2013
ISBN
978-0-615-93383-2
Volume/pages
p. 1-16
UAntwerpen
Faculty/Department
Research group
[E?say:metaLocaldata.cgzprojectinf]
Publication type
Subject
Affiliation
Publications with a UAntwerp address
External links
Record
Identification
Creation 24.02.2015
Last edited 25.02.2015
To cite this reference