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Title
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On the importance of organisational culture and structure in business process maturity
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Author
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Abstract
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| This article is dedicated to advance knowledge of the organisational role that culture and structure may have in business process maturity. The latter is a measure for the expected business process performance. Particularly, a two-fold approach was followed to explore whether the sequence of realising both organisational concepts matters. First, data mining was applied to find an existence dependency between a process-oriented organisational culture and structure among existing maturity types. Secondly, a literature study was conducted to find management theories that explain the interrelationship between business processes and a process-oriented organisational culture and structure. It turned out that a process-oriented organisational culture and structure are important to business process maturity, but to a different degree. As the organisational culture should precede the organisational structure, no business process maturity type affects structure, without affecting culture. This finding may help organisations reorganise properly, and underpins a holistic business process management discipline. |
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Language
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English
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Source (book)
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Proceedings of the 34th International Conference on Information Systems (ICIS 2013) : Reshaping Society through Information Systems Design, 15-18 December 2013, Milan, Italy
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Publication
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2013
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ISBN
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978-0-615-93383-2
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Volume/pages
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p. 1-16
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