Towards a decision tool for choosing a business process maturity model
Faculty of Applied Economics
Berlin :Springer, 2012
Design Science Research in Information Systems : Advances in Theory and Practice : 7th International Conference, DESRIST 2012, Las Vegas, NV, USA, May 14-15, 2012 : proceedings / Peffers, Ken [edit.]
Lecture Notes in Computer Science ; 7286
University of Antwerp
The importance of maturity models and business process management (BPM) is already recognized, resulting in many business process maturity models (BPMMs) to progress in BPM. Nonetheless, practitioners have no overview of existing BPMMs and their differences, which makes an informed choice difficult. Choosing the right model is, however, important, as our previous research indicated a great diversity of BPMMs. Therefore, we will design a decision tool that organizations can use to select a BPMM that best fits their needs. The current article introduces possible decision criteria for the tool. Furthermore, the methodology and the conceptual model are discussed. It is argued that the final decision tool can be extended with additional criteria and BPMMs, and translated towards other (maturity) models.