Title
What do you do when you cant accommodate? Managing and evaluating problematic interactions in a multilingual medical environment What do you do when you cant accommodate? Managing and evaluating problematic interactions in a multilingual medical environment
Author
Faculty/Department
Faculty of Arts. Linguistics and Literature
Publication type
article
Publication
Oxford ,
Subject
Mass communications
Linguistics
Source (journal)
Language and communication. - Oxford
Volume/pages
41(2015) , p. 84-88
ISSN
0271-5309
ISI
000350931300008
Carrier
E
Target language
English (eng)
Full text (Publishers DOI)
Affiliation
University of Antwerp
Abstract
This study sought to better understand how speakers react, and what factors predict their evaluations of interaction, when a language barrier renders conventional verbal accommodation impossible. An analysis of conversation self-reports by n = 30 medical doctors working in multilingual hospital settings indicated that in these situations, speakers engage with their interlocutor to problem solve, and use their social and affective experiences as a basis for evaluating these conversations. These results underscore the importance of social connection when language barriers render conventional interaction impossible, and highlight how the cognitive and affective functions of accommodation work in concert.
E-info
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