On the influence of maintenance activity types on the issue resolution timeOn the influence of maintenance activity types on the issue resolution time
Faculty of Sciences. Mathematics and Computer Science
Antwerp Systems and software Modelling (AnSyMo)
New York, N.Y. :ACM, 2014[*]2014
PROMISE '14 : proceedings of the 10th International Conference on Predictive Models in Software Engineering, New York, N.Y., USA, 2014
University of Antwerp
The ISO/IEC 14764 standard specifies four types of software maintenance activities spanning the different motivations that software engineers have while performing changes to an existing software system. Undoubtedly, this classification has helped in organizing the workflow within software projects, however for planning purposes the relative time differences for the respective tasks remains largely unexplored. In this empirical study, we investigate the influence of the maintenance type on issue resolution time. From GitHub's issue repository, we analyze more than 14000 issue reports taken from 34 open source projects and classify them as corrective, adaptive, perfective or preventive maintenance. Based on this data, we show that the issue resolution time depends on the maintenance type. Moreover, we propose a statistical model to describe the distribution of the issue resolution time for each type of maintenance activity. Finally, we demonstrate the usefulness of this model for scheduling the maintenance workload.