Publication
Title
Home care service planning : the case of Landelijke Thuiszorg
Author
Abstract
Landelijke Thuiszorg is a "social profit" organisation that provides home care services in several Belgian regions. In this paper, the core optimisation component of a decision support system to support the planning of the organisations' home care service is described. Underlying this decision support system is an optimisation problem that aims to maximise the service level and to minimise the distance travelled by the caregivers of the organisation. This problem is formulated as a bi-objective mathematical program, based on a set partitioning problem formulation. A flexible two-stage solution strategy is designed to efficiently tackle the problem. Computational tests, as well as extensive pilot runs performed by the organisation's personnel, show that this approach achieves excellent performance, both in terms of the service level and total travelled distance. Moreover, computational times are small, allowing for the weekly planning to be largely automated. The organisation is currently in the process of implementing our solution approach in collaboration with an external software company. (C) 2014 Elsevier B.V. All rights reserved.
Language
English
Source (journal)
European journal of operational research. - Amsterdam
Publication
Amsterdam : 2015
ISSN
0377-2217
Volume/pages
243:1(2015), p. 292-301
ISI
000349592500026
Full text (Publisher's DOI)
Full text (publisher's version - intranet only)
UAntwerpen
Faculty/Department
Research group
Publication type
Subject
Affiliation
Publications with a UAntwerp address
External links
Web of Science
Record
Identification
Creation 08.05.2015
Last edited 22.09.2017
To cite this reference