Publication
Title
"We(b) care" : how review set balance moderates the appropriate response strategy to negative online reviews
Author
Abstract
Language
English
Source (journal)
Journal of service management. - Bingley, 2009, currens
Publication
Bingley : 2015
ISSN
1757-5818
Volume/pages
26:3(2015), p. 486-515
ISI
000357114500006
Full text (Publisher's DOI)
Full text (open access)
Full text (publisher's version - intranet only)
UAntwerpen
Faculty/Department
Research group
Publication type
Subject
Affiliation
Publications with a UAntwerp address
External links
Web of Science
Record
Identification
Creation 03.09.2015
Last edited 19.05.2018
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