Publication
Title
Quality management in public-sector organizations : evidence from six EU countries
Author
Abstract
Although there is considerable evidence for the hypothesis that an efficient use of management techniques is the key to a good public service delivery, a lot of studies come to the conclusion that there is only partial, reluctant implementation or even a general lack of the use of such techniques by public managers. This paper examines the determinants for the use of quality management techniques in public sector organizations from six EU countries. It turns out that especially more organizational autonomy and result control appear to be of importance while, surprisingly, the combination of these variables leads to negative results.
Language
English
Source (journal)
International journal of public administration. - New York, N.Y.
Publication
New York, N.Y. : 2016
ISSN
0190-0692
Volume/pages
39:2(2016), p. 122-134
Full text (Publishers DOI)
Full text (open access)
Full text (publishers version - intranet only)
UAntwerpen
Faculty/Department
Research group
Publication type
Subject
Affiliation
Publications with a UAntwerp address
External links
Record
Identification
Creation 03.03.2016
Last edited 01.02.2017
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