Title
Quality management in public-sector organizations : evidence from six EU countries Quality management in public-sector organizations : evidence from six EU countries
Author
Faculty/Department
Faculty of Social Sciences. Political Sciences
Publication type
article
Publication
New York, N.Y. ,
Subject
Politics
Source (journal)
International journal of public administration. - New York, N.Y.
Volume/pages
39(2016) :2 , p. 122-134
ISSN
0190-0692
Carrier
E
Target language
English (eng)
Full text (Publishers DOI)
Affiliation
University of Antwerp
Abstract
Although there is considerable evidence for the hypothesis that an efficient use of management techniques is the key to a good public service delivery, a lot of studies come to the conclusion that there is only partial, reluctant implementation or even a general lack of the use of such techniques by public managers. This paper examines the determinants for the use of quality management techniques in public sector organizations from six EU countries. It turns out that especially more organizational autonomy and result control appear to be of importance while, surprisingly, the combination of these variables leads to negative results.
E-info
https://repository.uantwerpen.be/docman/iruaauth/dd8658/131442.pdf
Handle