Publication
Title
Agreement on urgency assessment between secretaries and general practitioners : an observational study in out-of-hours general practice service in Belgium
Author
Abstract
Background: In some European countries telephone triage (TT) during out-of-hours primary care showed to be safe and effective. Other countries, such as Belgium, may not have trained auxiliary personnel while their national health services want to establish TT. Objectives: To compare urgency levels assessed by secretaries and general practitioners in one general practice cooperative in Belgium. Methods: Percentage of correct-, under-, and over-triage were calculated in total and per reason for encounter. Inter-rater agreement was investigated. Results: The secretaries correctly triaged (same urgency level) 77% of the telephone calls, under-triaged 10% and over-triaged 13%.'Shortness of breath', 'skin cuts', 'chest pain', 'feeling unwell' and 'syncope' were often under-triaged. Conclusion: Before introducing TT, auxiliary staff should be trained and protocols should be used.
Language
English
Source (journal)
Acta clinica Belgica. - Gent, 1997, currens
Publication
Gent : 2015
ISSN
1784-3286 [print]
2295-3337 [online]
Volume/pages
70:5(2015), p. 309-314
ISI
000369183700001
Full text (Publisher's DOI)
Full text (publisher's version - intranet only)
UAntwerpen
Faculty/Department
Research group
[E?say:metaLocaldata.cgzprojectinf]
Publication type
Subject
Affiliation
Publications with a UAntwerp address
External links
Web of Science
Record
Identification
Creation 10.03.2016
Last edited 01.08.2017
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