Publication
Title
Don't be so emotional! How tone of voice and service type affect the relationship between message valence and consumer responses to WOM in social media
Author
Abstract
Language
English
Source (journal)
Online information review : the international journal of digital information research and use. - Bradford, 2000, currens
Publication
Bradford : MCB University Press, 2017
ISSN
1468-4527 [print]
1468-4535 [online]
Volume/pages
41:7(2017), p. 905-920
ISI
000414581000002
Full text (Publisher's DOI)
Full text (open access)
Full text (publisher's version - intranet only)
UAntwerpen
Faculty/Department
Research group
Publication type
Subject
Affiliation
Publications with a UAntwerp address
External links
Web of Science
Record
Identification
Creation 22.11.2017
Last edited 15.08.2018
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