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Title
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Viewpoints of collaboration partners on user involvement in collaborative innovation projects
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Author
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Abstract
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| In the last decades, the role of users in public service delivery has evolved into a more active role with a deeper involvement. This chapter analyses the partners’ perspective on user involvement in collaborative innovation projects by testing four roles of user involvement, i.e., users as legitimators, customers, partners, and self-organizers. To discover partners’ perspectives, Q-methodology is applied to 50 partners in eHealth collaborations for service innovation. The results show two different empirical profiles of user involvement: (1) output-oriented, where user involvement seems to be a means to obtain a proper end product, and (2) process-oriented, where the users are considered to be active participants in the collaboration dynamics of the innovation process. |
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Language
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English
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Source (book)
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Collaborating for digital transformation : how internal and external collaboration can contribute to innovate public service delivery / Verhoest, K. [edit.]; et al.
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Publication
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Cheltenham
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Edward Elgar Publishing
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2024
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ISBN
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978-1-80392-388-8
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DOI
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10.4337/9781803923895.00020
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Volume/pages
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p. 197-217
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Full text (Publisher's DOI)
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Full text (open access)
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