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Title
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Complaint management: a tool for quality improvement
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Author
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Language
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English
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Source (book)
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Quality and educational management: a European issue / European Network for Improving Research and Development in Educational Management. Annual Conference. - Budapest, 2000
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Publication
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s.l.
:
Müszaki Könyvkiaó
,
2000
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ISBN
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963-16-3066-8
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Volume/pages
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p. p. 181-192
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