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Title
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Quality management and the management of quality in European public administrations
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Author
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Language
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English
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Source (book)
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Improving the quality of East and Western European public services / Löffler, Elke [edit.]; et al. [edit.]
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Publication
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Aldershot
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Ashgate
,
2004
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ISBN
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0-7546-3972-x
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Volume/pages
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p. 91-106
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