If you measure it they will score: an assessment of international eGovernment benchmarking
Faculty of Social Sciences
Information polity: the international journal of government & democracy in the information age. - Amsterdam
, p. 121-130
University of Antwerp
In this article we expound on the possible effects of eGovernment evaluation studies on countries' eGovernment policy. Performance measurement and benchmarking are two well-known tools for policy evaluation and feedback. Performance information has a supply side as well as a demand side, which do not necessarily match. In the eGovernment sphere we notice a large supply of performance information. We ask ourselves to which degree this supply meets an actual demand from governments. We discuss the results of a thorough analysis of 18 international comparative eGovernment studies and warn for an unreflective feedback of these studies' results in countries' eGovernment policies.