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Title
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If you measure it they will score: an assessment of international eGovernment benchmarking
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Author
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Abstract
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| In this article we expound on the possible effects of eGovernment evaluation studies on countries' eGovernment policy. Performance measurement and benchmarking are two well-known tools for policy evaluation and feedback. Performance information has a supply side as well as a demand side, which do not necessarily match. In the eGovernment sphere we notice a large supply of performance information. We ask ourselves to which degree this supply meets an actual demand from governments. We discuss the results of a thorough analysis of 18 international comparative eGovernment studies and warn for an unreflective feedback of these studies' results in countries' eGovernment policies. |
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Language
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English
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Source (journal)
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Information polity. - Amsterdam, 2002, currens
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Publication
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Amsterdam
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IOS Press
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2004
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ISSN
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1570-1255
[print]
1875-8754
[online]
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Volume/pages
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9
:3/4
(2004)
, p. 121-130
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