Title
If you measure it they will score: an assessment of international eGovernment benchmarking If you measure it they will score: an assessment of international eGovernment benchmarking
Author
Faculty/Department
Faculty of Social Sciences
Publication type
article
Publication
Amsterdam ,
Subject
Politics
Source (journal)
Information polity: the international journal of government & democracy in the information age. - Amsterdam
Volume/pages
9(2004) :3/4 , p. 121-130
ISSN
1570-1255
vabb
c:vabb:267773
Carrier
E
Target language
English (eng)
Affiliation
University of Antwerp
Abstract
In this article we expound on the possible effects of eGovernment evaluation studies on countries' eGovernment policy. Performance measurement and benchmarking are two well-known tools for policy evaluation and feedback. Performance information has a supply side as well as a demand side, which do not necessarily match. In the eGovernment sphere we notice a large supply of performance information. We ask ourselves to which degree this supply meets an actual demand from governments. We discuss the results of a thorough analysis of 18 international comparative eGovernment studies and warn for an unreflective feedback of these studies' results in countries' eGovernment policies.
E-info
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