Title
"You matter, we care": communicating (lack of) empathy to customers in a transitional economy: the case of hospitality industry in Croatia
Author
Faculty/Department
Faculty of Applied Economics
Publication type
conferenceObject
Publication
S.l. , [*]
Subject
Economics
Source (book)
Proceedings of the 9th International Conference on Research in Advertising (Icoria) Madrid, 2010
CD-ROM
ISBN - Hoofdstuk
9788473567053
Carrier
E
Target language
English (eng)
Affiliation
University of Antwerp
Handle