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Title
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"You matter, we care": communicating (lack of) empathy to customers in a transitional economy: the case of hospitality industry in Croatia
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Author
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Language
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English
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Source (book)
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Proceedings of the 9th International Conference on Research in Advertising (Icoria) Madrid, 2010
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Publication
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S.l.
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2010
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ISBN
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9788473567053
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Volume/pages
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p. ?
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Note
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CD-ROM
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