Publication
Title
How to measure public administration performance : a conceptual model with applications for budgeting, human resources management, and open government
Author
Abstract
The economic crisis provides some insights on the role of measurement systems. As shown by the ongoing discussion of credit rating agencies by political actors and in the news media, measurement is not a neutral device, but an active agent in societal processes. Comparative measurements of international public administration are as frail, technocratic, and overly aggregated as bond ratings, but nonetheless are increasingly used by journalists, aid organizations, foreign investors, and, indeed, rating agencies to hold governments accountable. Better measurement is needed in public administration performance. This article builds on study reports from the OECDs Government at a Glance project to address the issue of how to measure public administration performance. The fields of budgeting, human resources management, and open government illustrate both the potential and the challenge of such measurements.
Language
English
Source (journal)
Public performance and management review. - Thousand Oaks, Calif.
Publication
Thousand Oaks, Calif. : 2012
ISSN
1530-9576 [print]
1557-9271 [online]
Volume/pages
35:3(2012), p. 489-508
ISI
000301745400006
Full text (Publisher's DOI)
Full text (publisher's version - intranet only)
UAntwerpen
Faculty/Department
Research group
Publication type
Subject
Law 
Affiliation
Publications with a UAntwerp address
External links
Web of Science
Record
Identification
Creation 25.04.2012
Last edited 09.12.2017
To cite this reference