An adjuster based benchmarking tool to measure port terminal performance across different general operating environmentsAn adjuster based benchmarking tool to measure port terminal performance across different general operating environments
Institute for Transport en Maritime Management (ITMMA)
Asian Logistics Round Table 2012 Conference (ALRT 2012), University of British Columbia (UBC), Vancouver, 14-15 June 2012
University of Antwerp
This paper starts from the idea that exogenous determinants should be taken into consideration when assessing performance (Verbraeken & Notteboom, 2012). We introduce additional measurement logic to an existing framework. The structure of this paper is as follows: first the role of exogenous factors (determinants) is explained in both historical and contemporary settings. Expansion possibilities and growing environmental concerns are addressed. The framework to attribute these determinants is being put against other currently used approaches and methods. Both strong and weak points are considered. The third section takes into consideration two types of terminals: bulk terminals and container terminals with the main focus on the latter one. The final section of this paper introduces a weighted adjuster benchmark setup which takes into consideration various stakeholders points of view.