Publication
Title
Virtual lead user communities : drivers of knowledge creation for innovation
Author
Abstract
This study examines the creation of innovation-related knowledge in virtual communities visited mainly by lead users. Such communities enable firms to access a large number of lead users in a cost-efficient way. A propositional framework relates lead users' characteristics to unique virtual community features to examine their potential impact on the development of valuable innovation knowledge. The authors empirically validate this framework by analyzing online contributions of lead users for mobile service innovation projects. The findings indicate that the value of their contributions stems from their ability to suggest solutions instead of simply describing problems or stating customer needs. Lead users' technical expertise also makes them particularly well-suited to develop new functionalities, but less so for design and usability improvements. The digital context favors the creation of explicit knowledge that can be easily integrated into the development of new products. Finally, contributions given by lead users in a proactive way contain more novel insights than reactive contributions such as answers to community members' questions. The findings should help managers stimulate, identify, and improve the use of lead users' input in virtual communities. (C) 2011 Elsevier B.V. All rights reserved.
Language
English
Source (journal)
Research policy. - Amsterdam, 1971, currens
Publication
Amsterdam : 2012
ISSN
0048-7333 [print]
1873-7625 [online]
Volume/pages
41:1(2012), p. 167-177
ISI
000298909700013
Full text (Publishers DOI)
Full text (publishers version - intranet only)
UAntwerpen
Faculty/Department
Research group
Publication type
Subject
Law 
Affiliation
Publications with a UAntwerp address
External links
Web of Science
Record
Identification
Creation 12.07.2012
Last edited 20.04.2017
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